{"id":1909,"date":"2025-10-21T12:36:43","date_gmt":"2025-10-21T12:36:43","guid":{"rendered":"https:\/\/plp.drshellehaesthetics.com\/?page_id=1909"},"modified":"2026-07-23T11:48:17","modified_gmt":"2026-07-23T11:48:17","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/plp.drshellehaesthetics.com\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1909\" class=\"elementor elementor-1909\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71664af e-flex e-con-boxed e-con e-parent\" data-id=\"71664af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db2dd5f elementor-widget elementor-widget-heading\" data-id=\"db2dd5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbfcfa elementor-widget elementor-widget-text-editor\" data-id=\"4dbfcfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: 22 July 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dedcea5 e-flex e-con-boxed e-con e-parent\" data-id=\"dedcea5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-385e2e4 dsa-legal-copy elementor-widget elementor-widget-text-editor\" data-id=\"385e2e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1. Who we are<\/h2>\n\n<p>Dr Amena Shelleh, trading as Dr Shelleh Aesthetics, is the controller of the personal information described in this notice. This means that Dr Shelleh decides why and how that information is used.<\/p>\n\n<p>Contact details:<\/p>\n\n<p><strong>Dr Amena Shelleh trading as Dr Shelleh Aesthetics<\/strong><br>\nEmail: <a href=\"mailto:info@drshellehaesthetics.com\">info@drshellehaesthetics.com<\/a><\/p>\n\n<h2>2. What this notice covers<\/h2>\n\n<p>This notice explains how personal information is handled when you:<\/p>\n\n<ul>\n  <li>visit this website;<\/li>\n  <li>submit the website consultation-request form; or<\/li>\n  <li>contact Dr Shelleh Aesthetics about a website enquiry or your data-protection rights.<\/li>\n<\/ul>\n\n<p>The website and consultation-request service are intended for people aged 18 or over.<\/p>\n\n<p>This notice covers the initial website enquiry only. If you proceed to a medical consultation or treatment, relevant information may become part of a separate clinical record and may be covered by additional patient privacy information.<\/p>\n\n<h2>3. Personal information we collect<\/h2>\n\n<h3>Information you provide<\/h3>\n\n<p>When you submit the consultation-request form or contact us about an enquiry, we may collect:<\/p>\n\n<ul>\n  <li>your name;<\/li>\n  <li>your email address;<\/li>\n  <li>the treatment or consultation type you select;<\/li>\n  <li>the contents of your optional message; and<\/li>\n  <li>any subsequent correspondence about your request.<\/li>\n<\/ul>\n\n<p>Your treatment choice or message may reveal information about your health. Please do not include a detailed medical history or other information that is not reasonably necessary for an initial enquiry. Relevant medical information can be discussed through the appropriate consultation process.<\/p>\n\n<h3>Information collected automatically<\/h3>\n\n<p>When you use the website, the website and its service providers may collect limited technical and security information, including:<\/p>\n\n<ul>\n  <li>your IP address;<\/li>\n  <li>browser, device and operating-system information;<\/li>\n  <li>the date and time of a request;<\/li>\n  <li>referring-page and website interaction information;<\/li>\n  <li>security and anti-spam signals; and<\/li>\n  <li>your cookie or privacy preferences.<\/li>\n<\/ul>\n\n<p>This information may be recorded in server logs or processed by website security tools, including Google reCAPTCHA.<\/p>\n\n<h2>4. How and why we use personal information<\/h2>\n\n<p>We use personal information only where there is a lawful reason to do so.<\/p>\n\n<h3>Responding to enquiries and consultation requests<\/h3>\n\n<p>We use your contact details, treatment selection, message and correspondence to:<\/p>\n\n<ul>\n  <li>receive and respond to your request;<\/li>\n  <li>take steps you have asked us to take before any possible consultation or service agreement;<\/li>\n  <li>communicate about an appropriate next step; and<\/li>\n  <li>maintain an appropriate record of the enquiry.<\/li>\n<\/ul>\n\n<p>The lawful basis is <strong>Article 6(1)(b) of the UK GDPR<\/strong> where the processing is necessary to take steps at your request before entering into a contract. For a general enquiry that is not connected with a possible contract, the lawful basis is our <strong>legitimate interest under Article 6(1)(f)<\/strong> in responding to genuine enquiries about the practice.<\/p>\n\n<h3>Health information included in an enquiry<\/h3>\n\n<p>If you voluntarily provide health information that is necessary to consider your request for medical aesthetic care, we process it under the Article 6 basis described above. We also rely on the <strong>health or social care condition in Article 9(2)(h) of the UK GDPR<\/strong>, together with the relevant condition in <strong>Schedule 1, Part 1 of the Data Protection Act 2018<\/strong>, where the requirements of that condition are met. Such information is handled subject to applicable duties of professional confidentiality.<\/p>\n\n<p>We do not ask you to provide a detailed medical history through the initial website form.<\/p>\n\n<h3>Operating and protecting the website<\/h3>\n\n<p>We use technical, log and security information to operate the website, deliver its functions, prevent spam and misuse, investigate faults and protect the website and its users.<\/p>\n\n<p>The lawful basis is our <strong>legitimate interest under Article 6(1)(f)<\/strong> in running a reliable and secure website. Where processing is required to comply with a legal obligation, we rely on <strong>Article 6(1)(c)<\/strong>.<\/p>\n\n<h3>Recording cookie preferences<\/h3>\n\n<p>We use a consent-management service to record and respect your cookie choices. This supports our legitimate interest in operating the website properly and our obligation to comply with applicable privacy rules.<\/p>\n\n<p>The website does not currently use Google Analytics or Meta Pixel. If analytics, advertising or other non-essential technologies are introduced later, they will not be activated unless the required choice is provided, and this notice and the Cookie Policy will be updated first.<\/p>\n\n<p>More information is available in our <a href=\"https:\/\/plp.drshellehaesthetics.com\/index.php\/cookie-policy\/\">Cookie Policy<\/a>.<\/p>\n\n<h3>Legal duties, rights and complaints<\/h3>\n\n<p>We may use relevant information to:<\/p>\n\n<ul>\n  <li>respond to requests to exercise data-protection rights;<\/li>\n  <li>investigate and respond to data-protection complaints;<\/li>\n  <li>comply with legal, regulatory or professional duties; and<\/li>\n  <li>establish, exercise or defend legal claims.<\/li>\n<\/ul>\n\n<p>The lawful bases are <strong>legal obligation under Article 6(1)(c)<\/strong> and, where appropriate, our <strong>legitimate interests under Article 6(1)(f)<\/strong> in protecting our legal rights and responding properly to concerns.<\/p>\n\n<h2>5. Who receives personal information<\/h2>\n\n<p>Only Dr Shelleh routinely accesses consultation enquiries. Personal information may also be processed where necessary by trusted service providers that support the website, including:<\/p>\n\n<ul>\n  <li>website hosting, maintenance, security and backup providers;<\/li>\n  <li>website and form-software providers where support or technical access is required;<\/li>\n  <li>the email provider used to receive and respond to enquiries;<\/li>\n  <li>CookieYes, which provides the website\u2019s cookie-preference controls; and<\/li>\n  <li>Google reCAPTCHA, which helps protect the form against spam and automated misuse.<\/li>\n<\/ul>\n\n<p>These providers may process information only for the relevant service and under their applicable contractual and data-protection obligations.<\/p>\n\n<p>We may also disclose information where reasonably necessary to professional advisers, insurers, courts, regulators, law-enforcement bodies or other authorities, or where required by law.<\/p>\n\n<p>We do not sell personal information. We do not share website-enquiry information with other organisations for their own marketing.<\/p>\n\n<p>The website contains links to external services such as Facebook, Instagram and Google. If you choose to follow an external link, that service will handle information under its own privacy terms. We do not control those external services.<\/p>\n\n<h2>6. International transfers<\/h2>\n\n<p>Some technology providers, including Google, may process personal information in countries outside the United Kingdom.<\/p>\n\n<p>Where a restricted international transfer takes place, it must be protected using a lawful transfer mechanism, such as UK adequacy regulations or approved contractual safeguards. You may contact us using the details above to request further information about the safeguards relevant to your information.<\/p>\n\n<h2>7. How long we keep information<\/h2>\n\n<ul>\n  <li><strong>Website enquiries that do not become patient records:<\/strong> kept for up to 12 months from the last contact, then securely deleted unless there is a legal reason to retain them for longer.<\/li>\n  <li><strong>Enquiries that progress to consultation or treatment:<\/strong> relevant information may become part of a separate clinical record and will then follow the applicable clinical, legal and professional retention requirements rather than the 12-month website-enquiry period.<\/li>\n  <li><strong>Technical and security records:<\/strong> kept only for as long as reasonably necessary to operate and protect the website, investigate incidents and meet legal obligations, taking account of the retention settings of the relevant service provider.<\/li>\n  <li><strong>Cookie-preference records:<\/strong> kept for as long as reasonably needed to remember and demonstrate your choices, then deleted or renewed in accordance with the website\u2019s consent settings.<\/li>\n  <li><strong>Rights requests, complaints and legal correspondence:<\/strong> kept for as long as reasonably necessary to respond, demonstrate compliance and manage any related legal or regulatory issue.<\/li>\n<\/ul>\n\n<p>Information held in routine backups may remain until the relevant backup is securely overwritten or deleted.<\/p>\n\n<h2>8. How we protect information<\/h2>\n\n<p>We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These include secure website connections, access controls, security tools and limiting routine access to consultation enquiries to Dr Shelleh.<\/p>\n\n<p>No internet or email system can be guaranteed to be completely secure. Please do not use the website form for urgent medical matters or to submit unnecessary sensitive information.<\/p>\n\n<h2>9. Your data-protection rights<\/h2>\n\n<p>Depending on the circumstances, you may have the right to:<\/p>\n\n<ul>\n  <li>be informed about how your personal information is used;<\/li>\n  <li>request access to your personal information;<\/li>\n  <li>ask us to correct inaccurate or incomplete information;<\/li>\n  <li>ask us to erase information in certain circumstances;<\/li>\n  <li>ask us to restrict how information is used in certain circumstances;<\/li>\n  <li>receive certain information in a portable format where the right applies; and<\/li>\n  <li>object to certain uses of your information.<\/li>\n<\/ul>\n\n<p>These rights are not absolute and may depend on the purpose and lawful basis for the processing.<\/p>\n\n<p><strong>Your right to object:<\/strong> where we rely on legitimate interests, you may object to the processing because of your particular situation. We will stop unless we can demonstrate compelling legitimate grounds to continue or the processing is needed for legal claims.<\/p>\n\n<p>Where processing relies on your consent, you may withdraw that consent at any time without affecting processing that was lawful before withdrawal. Cookie choices can be changed through the website\u2019s cookie-preference control.<\/p>\n\n<p>We do not use website-enquiry information for solely automated decisions that produce legal or similarly significant effects, and we do not profile website visitors for marketing.<\/p>\n\n<p>To exercise a right, email <a href=\"mailto:info@drshellehaesthetics.com\">info@drshellehaesthetics.com<\/a>. We may need to request information to confirm your identity before acting on a request.<\/p>\n\n<h2>10. Data-protection complaints<\/h2>\n\n<p>If you are concerned about how we have used your personal information, please email <a href=\"mailto:info@drshellehaesthetics.com\">info@drshellehaesthetics.com<\/a> and state that you are making a data-protection complaint.<\/p>\n\n<p>We will acknowledge a data-protection complaint within 30 days. We will take appropriate steps to investigate and respond without undue delay, keep you informed where appropriate, and tell you the outcome.<\/p>\n\n<p>You also have the right to complain to the Information Commissioner\u2019s Office (ICO), the UK\u2019s data-protection regulator:<\/p>\n\n<p><a href=\"https:\/\/ico.org.uk\/make-a-complaint\/data-protection-complaints\/data-protection-complaints\/\" target=\"_blank\" rel=\"noopener\">Make a data-protection complaint to the ICO<\/a><br>\nTelephone: <strong>0303 123 1113<\/strong><\/p>\n\n<p>We would appreciate the opportunity to address your concern first, but you do not have to contact us before approaching the ICO.<\/p>\n\n<h2>11. Changes to this notice<\/h2>\n\n<p>We may update this notice if the website, our services, our providers or applicable requirements change. The date at the top of the page shows when the current version was last updated.<\/p>\n\n<h2>12. Contact us<\/h2>\n\n<p>Questions about this notice or the use of your personal information can be sent to:<\/p>\n\n<p><strong>Dr Amena Shelleh trading as Dr Shelleh Aesthetics<\/strong><br>\n<strong>Business and correspondence address:<\/strong><br>\n50 Heyes Lane<br>\nTimperley<br>\nAltrincham<br>\nCheshire<br>\nWA15 6DZ<br>\nEmail: <a href=\"mailto:info@drshellehaesthetics.com\">info@drshellehaesthetics.com<\/a><\/p>\n\n<p>This is an administrative address only. No consultations or treatments take place at this address, and visits are not accepted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: 22 July 2026 1. Who we are Dr Amena Shelleh, trading as Dr Shelleh Aesthetics, is the controller of the personal information described in this notice. This means that Dr Shelleh decides why and how that information is used. Contact details: Dr Amena Shelleh trading as Dr Shelleh Aesthetics Email: info@drshellehaesthetics.com [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"full-screen","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-1909","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/plp.drshellehaesthetics.com\/index.php\/wp-json\/wp\/v2\/pages\/1909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plp.drshellehaesthetics.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/plp.drshellehaesthetics.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/plp.drshellehaesthetics.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/plp.drshellehaesthetics.com\/index.php\/wp-json\/wp\/v2\/comments?post=1909"}],"version-history":[{"count":57,"href":"https:\/\/plp.drshellehaesthetics.com\/index.php\/wp-json\/wp\/v2\/pages\/1909\/revisions"}],"predecessor-version":[{"id":3894,"href":"https:\/\/plp.drshellehaesthetics.com\/index.php\/wp-json\/wp\/v2\/pages\/1909\/revisions\/3894"}],"wp:attachment":[{"href":"https:\/\/plp.drshellehaesthetics.com\/index.php\/wp-json\/wp\/v2\/media?parent=1909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}